Frequently Asked Questions
Everything you need to know about transforming your living space with Rowen Homes.
How long will it take to receive my furniture order?
In-stock items typically ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for our specialist couriers to schedule and complete your delivery.
What is your return policy for home decor and furniture?
We offer a 14-day return period for most accessories and smaller items in their original packaging. Please note that bespoke upholstered items and 'made-to-order' furniture are non-returnable unless they arrive damaged or faulty.
Do you offer international shipping?
Currently, we ship to the UK and select European countries. Shipping rates and delivery timelines for international orders are calculated at checkout based on the weight and dimensions of your selected items.
Can I request fabric samples before purchasing a sofa?
Yes, we highly recommend ordering a swatch pack to ensure the color and texture match your interior. You can request up to five fabric samples free of charge via our 'Request a Swatch' page.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Clearpay, allowing you to spread the cost of your purchase.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If any item is damaged, contact our customer service team within 24 hours with photos of the damage and the packaging so we can arrange a swift replacement or refund.